CROSS - Support - Frequently Asked Questions (FAQs)

SUPPORT - FREQUENTLY ASKED QUESTIONS (FAQs)

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Frequently Asked Questions (FAQs)

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Q:	Do you have "_________" for my vehicle?

Q:	Do you need a vehicle for test fitting?

Q:	When will it (item) come out?

Q:	Do you rebuild or do maintenance on my coilovers?

Q:	What’s your warranty and how long is it?

Q:	Can I get a custom set up for my suspension?

Q:	Will you sponsor my vehicle?

Q:	How do I order your items online?

Q:	Where can I find an instruction guide for my suspension?

Q:	I misplaced a component from my coilover/exhaust system or I broke it. Can I purchase these items from you?

Q:	How loud are JIC Exhaust systems?

Q:	Do you do installations?

Yes we do at our sister facility called ZIEL Sports. You may contact ZIEL Sports at (562)-228-5893 to schedule an installation. ZIEL Sports can do alignments, corner balancing, and dyno-tuning among other jobs such as custom fabrication of piping, exhausts, and engine swaps. ZIEL Sports also serves as our R&D garage.

Q:	How come my vehicle isn’t listed? Can you make a custom coilover system for my particular vehicle?

Q:	Even though your products are made in Japan, will if fit my USDM vehicle?

Q:	How do I adjust my coilovers?

Q:	Where is the closest dealer to me?

Q:	What does Ti, ST, and SUS mean when it describes your exhausts and what is the difference?

Q:	How long does an item take when it’s backordered?

Q:	What is the best way for me to set up my vehicle for (drifting, auto cross, road racing, and / or drag racing)?

Q:	I want to know what spring rates my coilover system is. How do I find out the spring rates?

Q:	Can you make me custom seat bracket for my vehicle?

Q:	Do your seat brackets come with sliders?

Q:	I see that some of the exhaust systems that you carry have both turbo and non-turbo applications. What is the difference?

Q:	I noticed that some exhausts come with a resonator and non-resonator, what is the difference?

Q:	I have a JIC product but I want to use it in conjunction with a non-JIC product. Will it work?

Q:	I see that there is only a dual exhaust application for my vehicle. Is it possible to get that same exhaust but in a single exit?

Q:	I was going to install my coilovers and I did not see an installation guide. How do I install them?

Q:	I wanted to know if you have a picture of a coilover system / exhaust system for my vehicle that I can see. Where would I get a picture?

Q:	I opened my box and noticed that I was missing an item or an item was broken. What do I do?

Q:	I want to return an item because I no longer want it. What do I do?

Q:	Can you rebuild my FLT-A1 coilovers?

Q:	I do not see my local shop that I usually go to on your dealer list. Can I still purchase JIC products from them?

Q:	It says that my FLT-A1/FLT-A2 comes with camber plates on your website but when I got the coilovers, it did not come with camber plates. Why is that?

Q:	I got this suspension used from this guy, and I don’t know what it is or how old it is. Can you guys tell me what it is and if I need to rebuild it?

Q:	I have an old, discontinued coilover but I see that you have a newer version for the same vehicle. May I trade it in for a discount?