CROSS - Support - Frequently Asked Questions (FAQs)

SUPPORT - FREQUENTLY ASKED QUESTIONS (FAQs)

Support Home

Frequently Asked Questions (FAQs)

Documentation

Warranty Information

Maintenance

- Information and Pricing

- Submit RMA Request

- Check RMA Status

Q:	Do you have "_________" for my vehicle?

Q:	Do you need a vehicle for test fitting?

Q:	When will it (item) come out?

Q:	Do you rebuild or do maintenance on my coilovers?

Q:	What’s your warranty and how long is it?

Q:	Can I get a custom set up for my suspension?

Q:	Will you sponsor my vehicle?

Q:	How do I order your items online?

Q:	Where can I find an instruction guide for my suspension?

Q:	I misplaced a component from my coilover/exhaust system or I broke it. Can I purchase these items from you?

Q:	How loud are JIC Exhaust systems?

Q:	Do you do installations?

Q:	How come my vehicle isn’t listed? Can you make a custom coilover system for my particular vehicle?

Q:	Even though your products are made in Japan, will if fit my USDM vehicle?

Q:	How do I adjust my coilovers?

Q:	Where is the closest dealer to me?

Q:	What does Ti, ST, and SUS mean when it describes your exhausts and what is the difference?

Q:	How long does an item take when it’s backordered?

Q:	What is the best way for me to set up my vehicle for (drifting, auto cross, road racing, and / or drag racing)?

Q:	I want to know what spring rates my coilover system is. How do I find out the spring rates?

Q:	Can you make me custom seat bracket for my vehicle?

Q:	Do your seat brackets come with sliders?

Q:	I see that some of the exhaust systems that you carry have both turbo and non-turbo applications. What is the difference?

Q:	I noticed that some exhausts come with a resonator and non-resonator, what is the difference?

Q:	I have a JIC product but I want to use it in conjunction with a non-JIC product. Will it work?

Q:	I see that there is only a dual exhaust application for my vehicle. Is it possible to get that same exhaust but in a single exit?

Q:	I was going to install my coilovers and I did not see an installation guide. How do I install them?

Q:	I wanted to know if you have a picture of a coilover system / exhaust system for my vehicle that I can see. Where would I get a picture?

Q:	I opened my box and noticed that I was missing an item or an item was broken. What do I do?

Q:	I want to return an item because I no longer want it. What do I do?

Q:	Can you rebuild my FLT-A1 coilovers?

Q:	I do not see my local shop that I usually go to on your dealer list. Can I still purchase JIC products from them?

Q:	It says that my FLT-A1/FLT-A2 comes with camber plates on your website but when I got the coilovers, it did not come with camber plates. Why is that?

Q:	I got this suspension used from this guy, and I don’t know what it is or how old it is. Can you guys tell me what it is and if I need to rebuild it?

The best thing that you can do is send us a picture of the part via email to info@cross-na.com or browse our website to see if it is a current model that we carry and we will do our best to identify your item and see what maintenance that needs to be done to accommodate your parts. If you have determined what part you have, please visit our support center page for additional information.

Q:	I have an old, discontinued coilover but I see that you have a newer version for the same vehicle. May I trade it in for a discount?